My only experience with Cabelas customer service was great. I bought a reel from them. After 10 months of usage, I made a cast and the plastic knob that adjusts the spool and keeps the spool on just flew off. It landed in the river and was gone. I called Cabelas to order the piece, they told me I couldn't order any spare parts for cabelas brand reels. I got frustrated and told them I had a perfectly good reel that was useless. She looked up when I bought it, noticed it was still under the year warranty and sent out a brand new reel to me for free.
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Keep Livin' the Dream!
Mike
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