I have to really give Lews a thumbs up. I just purchased my 3rd Lews, 2nd Tournament MB, yesterday. Tomorrow is the last day of the special offers and both my Tourn MB's qualify for a long sleeve micro fiber shirt. Anyhow I called customer service today to find out about claiming 2 identical reels 6 mos apart and the fact I bought both reels on Amazon. (They don't honor promotional items from eBay and other auction sites).
I was on hold for less than a minute before someone picked up... It was a American lady, not someone from across the pond and she was very knowledgeable and very pleasant to speak with.
Speaking of Lews reels... If you guys remember when I first arrived to this site 8 mos ago, I was fighting to cast without some kind of backlash or birds nest... Now days I'm able to cast almost a full spool with only 1 internal pin set. I'm now learning how to pitch