Have you tried cleaning the inside of the reel? Depending on the reel, there may be different styles of anti-reverse. I do not personally know the crappie max reel, but it is probably and small spring loaded tooth that drops into a gear. It can stick (open) if there is too much or not enough grease. The spring may be off or broken. It is usually an easy fix if it just needs some cleaning.
If it is a one-way roller bearing then it is probably assembled incorrectly if it doesn't work.
Good luck,
Jim
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