Quote:
Originally Posted by agelesssone
Another reason to go Humminbird. They use FedEx. Called and ASKED for a new ferrite filter for my 597 HD di unit to knock out the electrical interference from my Terrova trolling motor. "Sure, no problem". It arrived two days later via FedEx.
Same thing on Dec. 26th. ASKED for new ferrite filter and filtered power cable for my 2007 997 c SI. Same thing, "No Problem" They arrived THE NEXT DAY, Dec. 27th, via FedEx.
Oh....and there was no charge for anything! They were fixing a known problem at their expense. This is how you build customer loyalty. Guess what brand my next graph/chart plotter/fishfinder will be?
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I am a licensed firearms dealer and have experience with both Fed-Ex and UPS. Presently, I have told all of my vendors that I will only accept shipments from UPS. The Fed-Ex terminal in Murfreesboro has some of the rudest bastards in the world working there. After 3 or 4 incidents with their knowitall at the counter, I decided that was enough. On the other hand, I have the UPS driver's cell phone number in my phone. He calls me when he has a pkg, or if I miss him, I call him. Personal service like that is hard to beat.
