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View Full Version : Hook1 customer service


jad2t
12-05-2013, 03:11 PM
I recently ordered some of their spinnerbait kits and storage boxes. Today I got an email saying it was shipped to my old address so I called to see what could be done. They realized it was their mistake because I did correctly enter my shipping information and, without concern of if and/or when they'd get the merchandise back from the person at my old apartment, Shawn said he'd get another order put together and ship it out to me. That crew over there really is awesome and customer service like this is one of the reasons.

I was able to get in contact with the person who lives there now and he said he'd decline the package. He's a fisherman so who knows if he actually will haha.

goreds.king
12-05-2013, 03:28 PM
I have nothing but positive things to say about HOOK1! If I need anything, I always look to see if they sell it before I go to the big retail stores.