dullpain
05-23-2013, 08:50 AM
If you order from DigitalOasis.com BEWARE
I ordered a Humminbird 597 HD , and an 858 HD DI , told both were in stock and ready to ship. Ordered both and 2 hours later got an email that the 858 was backorderd. Took 30 days to receive it. It was defective with an air bubble in the screen. Digital Oasis said they would take it back and refund my money.
Problem is I have to pay to ship back to them , They charge me a WHOPPING $160 restocking fee , and take 3 WEEKS to refund my money. I complained and said I wanted the owner to contact me. He did call , very mad , cursing , and rude. Offered no help. I'm sending it to Humminbird to swap out under warranty. Humminbird was very helpful and responsive to the issue.
I'll pay more and go somewhere else next time !! BEWARE
I ordered a Humminbird 597 HD , and an 858 HD DI , told both were in stock and ready to ship. Ordered both and 2 hours later got an email that the 858 was backorderd. Took 30 days to receive it. It was defective with an air bubble in the screen. Digital Oasis said they would take it back and refund my money.
Problem is I have to pay to ship back to them , They charge me a WHOPPING $160 restocking fee , and take 3 WEEKS to refund my money. I complained and said I wanted the owner to contact me. He did call , very mad , cursing , and rude. Offered no help. I'm sending it to Humminbird to swap out under warranty. Humminbird was very helpful and responsive to the issue.
I'll pay more and go somewhere else next time !! BEWARE